Article of Specified Commercial Transaction Law

Seller

Kering Japan Limited

Alexander McQueen Div.

Oleg Yasnov, President, Greater China and Japan

Address: 3-6-7 Kita-Aoyama, Minato-ku, Tokyo 107-0061, Japan

Telephone: +81-120-992-297

Sales Price

The sales price will be indicated separately for each product.

Japanese Consumption Tax is included in the listed prices.

Shipping Fees

We offer free shipping nationwide within Japan.

Fees: No handling fee charged for cash-on-delivery (COD).

Delivery Time

The average delivery time is 4–5 business days after order confirmation (excluding weekends and public holidays in Japan and Italy).

Please note that delivery may take more than 5 days depending on air freight conditions and customs clearance processes in both countries/regions.

For bank transfer payments, delivery will take approximately 4–5 business days after the payment is confirmed in our designated bank account.

Payment Methods

Cash on delivery (cash, credit card, debit card; limited to up to JPY 300,000), credit card (Visa, MasterCard, JCB, American Express, Diners), and bank transfer (advance payment).

Payment Timing

For cash on delivery (cash, credit card, debit card, electronic money), payment is made upon delivery of the product.

For credit card payments, the payment transaction is processed when the ordered product package is shipped from the warehouse.

For bank transfers, please make payment to the designated account within 2 days after your order number is confirmed.

Returns

Products purchased from our online store may be returned within 14 days from the date of the delivery, provided they are in accordance with our Return Policy. Please refer to our Return Policy for specific conditions and procedures.

Returns will be accepted within 14 days from the date of delivery, only if the product is defective or different from what was ordered. Please refer to our Return Policy for procedures.

Please note that returns will not be accepted under any circumstances after 14 days from the date of delivery, even if there are issues with the product.