1. Returns Conditions

Products eligible to return (as defined in Alexander McQueen General Terms and Conditions of Sales) can be returned within 14 calendar days of receipt of Products.


Products shall be returned in their original condition, unaltered, unused and undamaged, in their original packaging and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.

Returns of incomplete, altered, worn, damaged, soiled Products will not be accepted.

You shall only be liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. 

The above does not affect your right to withdraw/cancel your order in accordance with the General Terms and Conditions of Sale.

  1. Returns Process

To ask for return of the Product(s), you may:

  1. connect to https://www.alexandermcqueen.com/en-lu, login to your account and go to https://www.alexandermcqueen.com/en-lu/Order-History and select the Product(s) you would like to return and complete the returns form

or

  1. contact our Client Service for assistance at +33 1 84 95 75 10.

You will receive an email confirming your return request and providing instructions for returning the package to our warehouse or to the nearest store.

Products must be returned within 14 calendar days from your request for return.

Attach the returns prepaid shipping label included in the original shipping box to the outside of the box, on top of the original label, and seal the box securely.

If you have lost the label, please contact our Client Service for assistance (see contact details - URL and phone number – in our return instructions).

Then, you may:

  1. visit the website or call the customer service phone number (see contact details in our return instructions provided with the product(s)) to arrange a collection. Alternatively you may drop the box to the nearest carrier drop-off location);

or

  1. return the Product(s) purchased online from Luxembourg website in any Alexander McQueen store in Luxembourg if return in store is available.

Upon receipt and inspection of the Product(s) to be returned by Alexander McQueen, a return will be made.

Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase except in case of payment by cash on delivery, if applicable. In case of payment by cash on delivery, if applicable, refunds will be made by bank transfer.