Terms & conditions
These terms and conditions apply to all products ("Products") that we sell on the US section of our website ("Website") to you. Please read these terms and conditions carefully together with our privacy policy before ordering any Products. By ordering from the Website, you agree to be bound by these terms and conditions. If you refuse to accept these terms and conditions, you should not order any Products from our Website. Please print a copy of these terms and conditions for future reference.
ABOUT US
The Website is operated by Alexander McQueen Trading Limited. We are registered in England and Wales under company number 04438273 and have our registered office at Chalegrove House, 34-36 Perrymount Road, Haywards Heath, West Sussex, RH16 3DN. Our VAT number is 805 3555.
ABOUT YOU
Purchases on this Website may be made by residents of the United States of America only. We are unable to deliver online purchases to other locations at this time, however if you are a resident of the UK, please click on this link to make your purchase. You must be 18 years of age or older to order from the Website and by accepting these terms and conditions you confirm that you are no less than 18 years of age.
CONTRACT OF SALE
All information on the Website is an invitation to treat only and is not an offer.
After placing an order on the Website, we will send you an e-mail acknowledging that we have received your order. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation and will only relate to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Please verify the contents of the Dispatch Confirmation and notify us of any error or mistake that is discovered.
PRODUCT AVAILABILITY
Products available for purchase online are subject to availability. As necessary, we reserve the right to limit the quantity of Products we supply, supply only part of an order, or to divide orders. We also reserve the right to alter the terms of duration of any special offers or sale promotion. We will inform you if we are unable to fulfil your order.
From time to time, availability messages may be inaccurate and in the case of the Product being out of stock, you will be notified and your order cancelled.
Please email online.assistance@uk.alexandermcqueen.com for specific Product enquiries.
PRICE AND PAYMENT
Prices displayed on the Site are stated in US dollars and excludes taxes and shipping costs, which will be added to the total amount payable by you. Alexander McQueen charges state, local and country taxes on all online transactions as required by applicable law. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax in case of law change. You as the customer are solely responsible for all duties and taxes on shipments.
While we try to ensure that all prices on our Site are accurate, errors may occur and some Products may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable, and could have reasonably been recognized by you as a mispricing. We reserve the right to change pricing at any time.
We accept the following forms of payment for online purchases:
- Visa
- Mastercard
- American Express
The transaction will be charged to your card only after we have verified your card details, received authorization from the card issuer, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.
SALES ADJUSTMENT POLICY
Alexander McQueen is happy to offer a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to you in the original form of payment. We are unable to offer price adjustments on items originally purchased in a sale or any special promotional items that are temporarily reduced in priced. Please note that price adjustments will be offered at first markdown only. This policy applies for online purchases only.
REPAIRS
Please email online.assistance@uk.alexandermcqueen.com for more information on our repair service.
WRITTEN COMMUNICATION
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
NOTICES
All notices given by you to us must be given to Alexander McQueen Trading Limited at online.assistance@uk.alexandermcqueen.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or 3 days after the date of posting of any letter.
GENERAL
A Contract is binding on you. You may not transfer, assign, charge or otherwise dispose of it, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of a Contract.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. You acknowledge that, in entering into a Contract, you have not relied on any representation, undertaking or promise given by us or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us.
Contracts for the purchase of Products through this Website will be governed by and interpreted under the laws of the State of New York, without giving effect to any principles of conflict of law or choice of law that would cause the laws of any jurisdiction other than the State of New York to apply. In connection with any litigation, without limiting our right to bring an action against you in any jurisdiction, the parties consent that the State and federal courts located in the New York State Supreme Court, New York County or United States District Court for the southern district of New York shall have exclusive jurisdiction of and venue over any action brought to enforce this agreement or arising out of this agreement.
California Transparency in Supply Chains Act of 2010
Corporate Disclosure
The California Transparency in Supply Chains Act of 2010 (SB 657) requires California businesses to disclose their efforts to address the issues of slavery and human trafficking, thereby allowing consumers to make better, more-informed choices regarding the products they buy and the companies they choose to support.
Alexander McQueen has taken steps to evaluate the risks of forced labor in our supply chain. Within Alexander McQueen, procurement falls into two broad categories: (1) sourcing of raw materials such as textiles and leather; and (2) procurement of other types of goods and services to support the day-to-day running of our operations, such as energy, manufacturing, and office equipment. Although the social impact of the goods and services that Alexander McQueen purchases often lies outside our direct control, where possible, we have taken proactive steps to ensure the absence of slavery and human trafficking in our supply chain.
Alexander McQueen is part of PPR Luxury Group (formerly known as “Gucci Group”), which has certified several of its businesses under Social Accountability International’s (SAI) SA8000 standard. SA8000 sets out a strong approach concerning forced labor and provides guidance to suppliers and business partners regarding responsible sourcing. SA8000 includes an endorsement by the International Labour Organisation (ILO) Conventions and the Universal Declaration of Human Rights. Among other things, SA8000 specifically forbids the use of forced or involuntary labor as defined in ILO Convention 29, including employment of people under the age of 15, unless a higher age is required by law, in which case the higher age applies. While several of PPR Luxury Group’s businesses have certification under SA8000, the Group continues its commitment to bring all of its businesses into compliance with SA8000 and obtain certification.
As part of SA8000, Alexander McQueen’s suppliers, subcontractors and subsuppliers will be required to make a written commitment to all SA8000 requirements, participate in monitoring activities as requested by Alexander McQueen, promptly resolve any nonconformance with SA8000, and notify Alexander McQueen concerning any relevant business relationships. Moreover, by virtue of our adherence to SA8000, Alexander McQueen will be subject to announced and unannounced audits to determine compliance with the SA8000 standard, and Alexander McQueen’s suppliers are subject to the same. PPR Luxury Group’s standard supply agreements refer to and adopt the SA8000 requirements, obligating its suppliers to comply with the standard. The brands of PPR Luxury Group also often use several of the same suppliers, subcontractors and subsuppliers, so to the extent that businesses of the Group are already certified, other businesses of the Group that are not yet certified have been well positioned to be in compliance with SA8000 and obtain formal certification.
PPR Luxury Group’s internal policies also articulate the Group’s determination to rid its supply chain of human trafficking and forced labor. For example, PPR Luxury Group’s Code of Business Practices Ethics Guide states that its businesses will not tolerate child or forced labor in the production of its products.
Alexander McQueen expects and depends on our managers and employees to uphold a zero-tolerance policy regarding forced labor. As such, Alexander McQueen has taken steps to increase employee awareness and compliance regarding slavery and human trafficking issues. PPR Luxury Group’s Business Practices Ethics Guide is provided to all employees and suppliers. Employees are encouraged to report violations of the Business Practices Ethics Guide. Moreover, as part of SA8000 certification, the standard will be displayed at business locations to inform personnel about PPR Luxury Group’s voluntary commitment to this standard and its requirements. PPR Luxury Group will provide a confidential way for Alexander McQueen personnel to report nonconformance with SA8000 to management and, where appropriate, Alexander McQueen provides and requires specific training programs regarding supply chain issues.
CONTACT US
For additional assistance on your online purchase, please contact us at online.assistance@uk.alexandermcqueen.com.