return policy
Full price merchandise can be returned for a full refund within 14 days of the delivery date.
Sale merchandise can be returned for a full refund within 7 days of the delivery date.
Returns will only be accepted for items that have not been worn, altered or washed. All tags must be attached. Footwear returns must be in the original condition and packaging - Alexander McQueen will not accept returns for worn footwear, and shoes must be tried on carpeted surfaces.
Upon receipt of returned goods, Alexander McQueen reserves the right to deny refund if the merchandise does not meet return policy requirements or falls outside of the returns window.
Shipping and handling charges for returned merchandise are non-refundable.
in-store returns
Items purchased on AlexanderMcQueen.com may be returned to any Alexander McQueen boutique to expedite the return process free of charge - returns will only be accepted when accompanied by the original receipt. Refunds will be processed once the merchandise is received and processed at the warehouse. This process may take up to two weeks.
exchanges
To exchange an item, please return the original purchase and place a new order on AlexanderMcQueen.com. You may place your reorder at any time.
The return policy for items purchased at Alexander McQueen boutiques may differ.
CAN I SPEAK TO SOMEONE ABOUT RETURNS
Please follow the link below to visit our contacts page, here you can contact our returns department directly with your enquiry.
contacts